Last updated: May 17, 2026
Formae offers subscription-based access for fitness coaches. If you purchase a subscription through Paddle, you may be eligible for a refund within 14 days of the initial purchase date, in accordance with Paddle's Buyer Terms and applicable consumer protection laws.
After the 14-day period, subscription fees are generally non-refundable. If you cancel your subscription, you will retain access to the Platform until the end of your current billing period. No partial refunds are provided for unused subscription time.
Subscription renewals are generally non-refundable once processed. However, refunds may be considered in accordance with Paddle's Buyer Terms, applicable law, or exceptional circumstances outlined below.
We may issue refunds at our discretion in the following circumstances:
To request a refund, contact us at contact@formaehq.com within 14 days of the charge where applicable. Please include your account email address, transaction details, and a description of the issue.
We aim to review refund requests and respond within 5 business days. Where payments are processed by Paddle, approved refunds may be issued through Paddle.
Payments made by athletes to coaches for coaching services or packages are handled externally and are not processed by Formae. Refund requests related to coaching services must be directed to the relevant coach.
You may cancel your subscription at any time through your billing settings. Cancellation takes effect at the end of the current billing period. You will not be charged again after cancellation.
For billing or refund questions, contact us at contact@formaehq.com.